Refund policy
Refund Policy // Exchanges Always Welcome
Exchanges // As a small business, we do not offer refunds, but exchanges are always welcome. Pieces may be exchanged within 30 days of delivery or pickup, unworn and in their original condition and packaging. To start an exchange, email makeityours@laneandkate.com or call 513.381.1122 and we will walk you through it.
Final Sale // The following are final sale and cannot be exchanged:
- Custom pieces
- Sized and personalized pieces, including engraving
- Wedding bands
- Gift cards
- Sale items
Damaged or Defective // If your piece arrives damaged or defective, email us within 7 days of delivery and we will send a prepaid shipping label and make it right with a repair or replacement.
Gifts // Received a Lane & Kate piece as a gift? It can be exchanged within the same 30 day window. If you would like to choose something later, we will issue a Lane & Kate gift card for its value instead.
Shipping For Exchanges // Original shipping costs are not refunded, and shipping for your exchange is not covered a second time. We recommend a trackable, insured shipping service for any piece you send back to us, since we cannot be responsible for items lost on their way to the boutique. We would be happy to create a shipping label for you if needed.